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Enablement Specialist
The role of the Client Enablement Specialist (CES)/Quest Strategy Advisor consists of delivering client training for users (including standard navigation and functionality as well as customizations delivered during the activation) and System Administrator training. The CES/Quest Strategy Advisor also administers the Learning Management System for hc1. This includes the development of content, the administering of content, and evaluating client content.
Skill Sets
- Communication
- Training
- Working knowledge of Microsoft Office Suite, E-learning, CRM, and Web tools
- Content Development
Tasks
- Coordinate training for both internal and external users
- Work with Service Delivery Team and client to ensure workflows and resources to support the workflows are created
- Ensures instructional materials are technically correct, current, and complete
- Participate in meetings and training sessions to obtain necessary information and updates to integrate into the training program
- Work closely with the hc1 Technical Support and Service Delivery teams to keep up-to-date on any issues that impact clients