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System Administrators
The System Administrator(s) will manage system configuration and user support before and after go-live. These individuals also understand business needs and how the solution can be configured to meet those needs. They configure software and resolve technical problems and monitor and maintain software licensing and maintenance agreements.
Often this is an existing business user who takes on this role in addition to their primary role.
Skill Set
- Business analysis
- Problem-solving
- Attention to detail
- Critical thinking
Plan Tasks
- Participate in project planning
- Understand key objectives
Activate Tasks
- CRM workflow development
- User & tenant configuration
- Data & reporting validation
Deploy Tasks
- Attend user training
- Manage ongoing configurations
- Provider user support